FAQs

Q#1: When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order.

Q#2: I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately (info@distoz.com.au). Once our warehouse has processed your order, we will be unable to make any changes.

Q#3: How do I know if my order has shipped? Can I track it?

Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.

Q#4: Do you ship globally?

No. We ship only in US,UK,Australia & Canada

Q#5: Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

Q#6: What can I do if my order is going to the wrong address?

If your parcel has already been dispatched, we are unable to change your shipping address for you.